Frequently Asked Questions
Everything you need to know about your Kai Collective order.
How long will it take for my order to ship?
Standard orders are processed within 3-5 business days. Once shipped, domestic delivery typically takes 2-4 days, while international shipping can take 5-10 business days depending on your location.
What is your return policy?
We accept returns on unworn items with original tags attached within 14 days of delivery. Please note that certain items, such as intimate wear or sale items, are final sale for hygiene and clearance reasons.
How do I know which size to choose?
Each product page features a detailed size guide tailored to the specific garment's fit. We recommend comparing these measurements to your own or contacting our support team for personalized sizing advice.
Do you ship internationally?
Yes, Kai Collective ships worldwide. International shipping rates and duties are calculated at checkout based on your specific country and the weight of your order.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may request a cancellation within 1 hour of purchase, but once the order has moved to our fulfillment center, we are unable to make changes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Clearpay.